About Sangkay
An intelligent student support platform designed to enhance communication and service delivery at Abuyog Community College.
âšī¸ About Sangkay
Sangkay is an intelligent student support platform developed to enhance communication and service delivery at Abuyog Community College. The system integrates Artificial Intelligence, Natural Language Processing (NLP), and a structured ticketing mechanism to provide students with fast, reliable, and accessible assistance anytime.
The name Sangkay represents connection and guidance â reflecting the system's mission to bridge students with accurate information and responsive support services.
đ¤ Sangkay Chatbot
The Sangkay Chatbot is an AI-powered virtual assistant built using the Rasa Framework and integrated with Laravel. It is designed to understand student inquiries using Natural Language Processing (NLP) and provide instant responses through a web-based platform.
Key Features:
- â Real-time automated responses
- â NLP-powered intent recognition
- â Context-aware conversation handling
- â Seamless integration with ticketing system
- â 24/7 accessibility for student inquiries
Smart Escalation: If the chatbot is unable to fully resolve a concern, it automatically guides students to submit a support ticket for further assistance â ensuring that every inquiry is properly addressed.
â Sangkay FAQs
The Sangkay FAQs Module serves as a centralized knowledge base containing commonly asked questions about academic services, library concerns, policies, and general student information.
Purpose:
- âĸ Provide immediate answers to frequently asked questions
- âĸ Reduce repetitive inquiries
- âĸ Improve information accessibility
- âĸ Support students anytime
The FAQ system is continuously maintained and updated to ensure accuracy, clarity, and relevance for all students.
đĢ Sangkay Ticketing System
The Sangkay Ticketing System is an integrated support management tool that allows students to formally submit concerns requiring human assistance. Instead of traditional account registration, Sangkay uses a secure Email OTP verification process, making it accessible, secure, and easy to use.
Features:
- â Secure OTP-based email verification
- â Ticket submission and tracking
- â Real-time ticket status updates
- â Organized concern categorization
- â Staff response management
- â Transparent communication between students and support staff
This ensures that concerns such as lost books, fines, damaged materials, lost borrower's cards, and other academic-related issues are properly documented and efficiently resolved.
đ¯ Our Mission
To provide a smart, efficient, and student-centered digital support system that enhances communication, improves service response time, and promotes technological innovation within Abuyog Community College.
đ Our Vision
To become a model AI-powered academic support system that empowers students through accessible, reliable, and intelligent digital assistance.
Have questions or feedback about Sangkay? Our team is here to help.
đ§ Contact Us